Privacy matters. Clarity does too.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information processed by IS Empreendimentos through our website, digital products, applications, customer support channels and other services that reference this policy.

By using our services, you acknowledge that your information may be processed as described here, subject to applicable law.

2. Information we may collect

Depending on your interaction with our services, we may collect information you provide directly and technical information generated when you use our website or services.

Information you provide

• Name, email address, telephone number and other contact information.
• Account or registration information when required to provide access to a digital product or service.
• Purchase, subscription and transaction-related information.
• Messages, requests and other information submitted to customer support.
• Information voluntarily submitted through forms or interactive features.

Information collected automatically

• IP address, browser type, device type and operating system.
• Pages visited, approximate access times, referring pages and website interactions.
• Cookies and similar technologies used for functionality, analytics, security or preferences, where applicable.

3. How we use personal information

We may use personal information to operate our business and provide the services requested by customers, including to:

• Provide access to purchased digital products, subscriptions or services.
• Process and confirm orders and maintain transaction records.
• Provide customer support and respond to requests.
• Send service-related notices and important account communications.
• Maintain, improve and secure our website and digital services.
• Detect fraud, abuse, security incidents and unauthorized activity.
• Comply with applicable legal, tax, accounting and regulatory obligations.
• Send marketing communications where permitted by applicable law and, when required, with consent.

4. Legal bases for processing

Where applicable law requires a legal basis, we may process personal information when necessary to perform a contract with you, comply with a legal obligation, pursue legitimate interests, protect rights and security, or based on your consent.

5. When we may share information

We do not sell personal information as a standalone business activity. We may disclose information to service providers when reasonably necessary to operate our services, including providers of hosting, infrastructure, analytics, communications, customer support and payment processing.

We may also disclose information when required by law or legal process, or when reasonably necessary to protect our rights, users, systems or business against fraud, misuse or security threats.

6. Payments and transaction information

Payments may be processed through third-party payment providers. Depending on the payment method and provider, payment details may be collected directly by that provider rather than stored by IS Empreendimentos.

We may receive transaction information necessary to confirm purchases, provide access, offer support, handle refunds where applicable, prevent fraud and maintain accounting or legal records.

7. Cookies and similar technologies

Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage, improve performance and help protect our services.

You can usually control cookies through your browser settings. Disabling certain cookies may affect some website features.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction records, resolving disputes and complying with legal, accounting or regulatory requirements.

9. Information security

We use reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure, so absolute security cannot be guaranteed.

10. Your privacy rights

Depending on where you live and the law that applies, you may have rights concerning your personal information, including access, correction, deletion, portability, information about sharing, withdrawal of consent, or objection/restriction in certain circumstances.

Brazilian users may also have rights provided by the Lei Geral de Proteção de Dados Pessoais (LGPD), subject to applicable conditions and exceptions.

To submit a privacy request, email contact@isempreendimentosmei.com. We may need to verify your identity before completing certain requests.

11. International data transfers

Some technology or service providers used in connection with our services may operate outside your country of residence. Information may therefore be processed internationally where permitted by applicable law and subject to appropriate safeguards when required.

12. Children's privacy

Our services are not intended to knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information without authorization required by law, please contact us so we can review the situation and take appropriate action.

13. Third-party websites and services

Our services may contain links to third-party websites, platforms or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information to a third party.

14. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our services, business practices or legal requirements. When changes are made, the “Last updated” date at the top of this page will be revised.

15. Contact us

For questions about this Privacy Policy, our privacy practices or your personal information, contact us using the details below.